Privacy Policy

1. Introduction

Playbook Labs ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, store, and protect information submitted through our website and services (collectively, the "Service").

By using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

When you use our Service, we may collect the following personal and technical information:

• User Submissions: Open-text descriptions of your situation, what you have tried, your goals, and other relevant details.
• Demographics: Gender, age, location, religion, or other personal attributes voluntarily provided.
• Contact Information: Email address for delivery of Playbooks and communication purposes.
• Payment Information: Collected through third-party processors (e.g., Stripe) to complete purchases. Playbook Labs does not store your credit card or bank account information directly.
• Device and Technical Information: IP address, browser type, device type, operating system, screen resolution, language preferences, and other similar information collected automatically.
• Cookies and Tracking Technologies: Cookies, pixel tags, web beacons, local storage, or other technologies may be used to monitor activity on our site, facilitate service functionality, and gather aggregated analytics.
• Analytics and Usage Data: Data regarding how you interact with the Service, including page views, clicks, session duration, and engagement patterns.
• Third-Party Data: Information from third-party integrations or services used to operate the Service.

We collect all such information as reasonably necessary to provide, secure, improve, and develop the Service, now and in the future.

3. How We Use Your Information

Your information is used strictly for the following purposes:

• Service Delivery: Creating and delivering personalized Playbooks, including strategy documents and podcasts.
• Service Improvement: Analyzing submissions, device, and usage data (including anonymized analytics) to improve our methodology and Service.
• Research and Media: Using anonymized insights for research, training, analytics, or media purposes.
• Communication: Sending Service-related communications, including payment confirmations, updates, or notifications.
• Marketing (Optional / Future): If you opt in, we may send newsletters, promotions, or updates.

We do not sell, trade, or otherwise share personal information with third parties, except as required for payment processing, anonymized research, or legitimate technical service providers.

4. Data Retention

We retain your personal and technical information indefinitely, unless you request deletion. Retention is necessary to:

• Provide ongoing access to Playbooks,
• Improve our services,
• Comply with legal or contractual obligations,
• Support research or media projects using anonymized data.

5. Data Security

We implement reasonable organizational, technical, and administrative measures to protect your information, including:

• Limiting access to authorized personnel,
• Using encryption for stored data and transmissions where appropriate,
• Monitoring systems for unauthorized access.

Despite these measures, no system can guarantee complete security. By submitting information, you acknowledge that Playbook Labs cannot guarantee absolute protection against unauthorized access or breaches.

6. Third-Party Services

We may use third-party services, including payment processors (e.g., Stripe) and analytics providers, to operate or improve the Service. These providers are bound by their own privacy policies and are only allowed access as necessary to perform their functions.

You acknowledge and agree that Playbook Labs is not responsible for the privacy practices of these third parties.

7. User Rights

Under Quebec Law 25 and PIPEDA, you have the right to:

• Request access to your personal information,
• Request correction of inaccuracies,
• Request deletion of your personal information.

Requests may be sent to: team@playbooklabs.co.

We may require verification of identity before fulfilling requests and may refuse requests to the extent permitted by law or necessary to maintain the Service, comply with legal obligations, or preserve anonymized research data.

8. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware of such collection, we will take reasonable steps to delete the information.

9. Changes to this Privacy Policy

We may update this Privacy Policy at any time by posting a revised version on our website. Your continued use of the Service constitutes acceptance of any updates.

10. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Playbook Labs

Email: team@playbooklabs.co